Customizable IT Network Support Service Levels

Adjust service levels or add and delete equipment from your IT network maintenance contract at any time.

  • 7 x 24 x 4
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
  • 5 x 9 x 4
  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
  • Next Day
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact
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